1. Insights
  2. Customer Experience
  3. Research & Reports

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

Looking to make informed decisions that create forward momentum for your business?

This report shares fresh research from Ryan Strategic Advisory, published in their 2023 Front Office CX Omnibus Survey and in a supplemental report created just for TELUS International.

Get your copy to understand how outsourcing aspects of your customer experience can help you navigate uncertain times and challenging economic conditions.

This interactive report reveals

  • checkmarkWhat's top of mind for 712 enterprise executives, each with strategic decision-making authority over contact centers within their respective organizations
  • checkmarkTrends in customer experience outsourcing, including the factors that play the most significant role in contract renewal.
  • checkmarkInformation about what other organizations are outsourcing to their CX providers today.

In 2023, there are clear challenges that enterprises need to manage when it comes to CX delivery. [...] Thus, outsourcers looking to win new business need to emphasize their capacity to help clients best navigate these pain points.

Peter Ryan, President and principal analyst, Ryan Strategic Advisory

Explore the latest outsourcing data

Make informed CX outsourcing decisions with the latest research from Ryan Strategic Advisory.


  • Share on X
  • Share on Facebook
  • Share via email