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Executive survey results: CX outsourcing in 2022

Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.

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Outsourcing the design or delivery of your customer experience (CX) takes serious consideration. Equip yourself with exclusive insights from executives who have gone through the process.

This report shares fresh research from Ryan Strategic Advisory, published in their 2022 Front Office CX Omnibus Survey and in a supplemental report created just for TELUS International.

This interactive report reveals

  • checkmarkWhat’s top of mind for 668 executives, each with strategic decision-making authority over contact centers within their respective organizations
  • checkmarkTrends in customer experience outsourcing
  • checkmarkCapabilities of top outsourcing partners

Discover outsourcing trends

Reveal meaningful trends in CX outsourcing with research from Ryan Strategic Advisory.


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