IDC, in partnership with TELUS International, examines the shifts in customer experience (CX) and the critical role that next-gen technology plays in both the transformation and ongoing evolution of all businesses in the new digital economy. Use this InfoBrief to set priorities and turbo-charge your digital transformation.
This InfoBrief covers:
- How technology is an enabler but not an end unto itself
- The attributes of a digitally enhanced CX contact center
- How to create digital journeys with a human touch
- The role of leadership and culture to ensure transformation success
Adapt to changing expectations
Read analyst firm IDC's analysis of trends and technology in digital CX.