Preparing for the digital customer experience: Setting priorities to turbo-charge digital transformation
Help your organization excel in the new digital economy with this infobrief from IDC.
IDC, in partnership with TELUS International, examines the shifts in customer experience (CX) and the critical role that next-gen technology plays in both the transformation and ongoing evolution of all businesses in the new digital economy. Use this InfoBrief to set priorities and turbo-charge your digital transformation.
This InfoBrief covers:
- How technology is an enabler but not an end unto itself
- The attributes of a digitally enhanced CX contact center
- How to create digital journeys with a human touch
- The role of leadership and culture to ensure transformation success
Adapt to changing expectations
Read analyst firm IDC's analysis of trends and technology in digital CX.