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Everest Group PEAK Matrix for CXM Services in the Americas 2022

Everest Group evaluated and compared 37 providers for its 2022 PEAK Matrix® assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments and client feedback.

Download this report to uncover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Everest Group's PEAK Matrix assessment overlaying a leafy plant.


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