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Posted March 15, 2019

How Headspace converts new users into customers for life

(Previously recorded as Voxpro - powered by TELUS International) Headspace is one of the world’s highest-grossing health and fitness app. Having capitalized on a rapidly growing interest in meditation and mindfulness, the company now has tens of millions of users worldwide. Lupe Gonzalez is VP of Customer Experience for Headspace, responsible for attracting new users in, giving them an experience that delights, and turning them into lifetime customers.

In this episode, Lupe discusses:

- Being part of the Headspace journey

- The company’s goal of helping to enhance people’s lives

- Working with the calming voice of Andy Puddicombe, co-founder of Headspace

- The challenge of delivering a consistent and quality customer experience

- How voice-assist software will shape the Headspace product

- The importance of female leaders in tech and CX

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