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Posted April 24, 2019

Meet the CX leader who learned her trade in the trenches

(Previously recorded as Voxpro - powered by TELUS International) Jeanne Bliss is one of the world’s leading customer experience visionaries. Having been chief customer officer for companies including Microsoft, Mazda and Land’s End, Jeanne went on to become an architect of the customer experience movement, an author, a keynote speaker, and host of The Chief Customer Officer Human Duct Tape show. Her client list includes names like Zappos, Citrix, Symantec, Adobe, and Yahoo. In this podcast, Jeanne describes the evolution and current state of CX, and shares her vision of where the industry is headed.

In this episode Jeanne talks about:

- What customer experience looked like in the 1980s

- The common qualities in people who excel in CX delivery

- Convincing company leaders to invest in quality CX

- Defining customer experience success

- Founding the Customer Experience Professionals Association

- The ways we can keep the heart in CX

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