1. Insights
  2. Customer Experience
  3. Research & Reports

Survey: Customer experience (CX) priorities in a post-pandemic world

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

preview of Pandemic CX white paper

The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. Based on a survey of 1,500 Americans by TELUS International, 78% found online CX interactions to be better than pre-pandemic experiences, though brands often lack empathy. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.

This complimentary report reveals:

  • checkmarkHow consumers have interacted with brands during the pandemic
  • checkmarkHow consumers anticipate interacting with brands in the “next normal”
  • checkmarkDigital CX trends by industry
  • checkmarkRecommendations for elevating digital CX in 2021

Share

  • Share on X
  • Share on Facebook
  • Share via email