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Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Everest Group evaluated and compared 39 providers for its 2023 PEAK Matrix® assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market success, vision and capabilities.

Download this report to uncover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year.

"TELUS International offers robust digital CX capabilities, a versatile suite of proprietary solutions, and strategic partnerships with technology providers to drive digital transformation to enhance digital CXM..."

Sharang Sharma, Vice President, Everest Group

TELUS International is one of only six CX providers recognized as a ‘Leader’ in the Americas

In its 2023 report, Everest Group highlighted the growth in TELUS International’s digital CX portfolio service capabilities in UI/UX design, growth marketing, full stack app development, data science, and engineering. The report also acknowledged our advisory services, including digital strategy, CX process consulting and customer analytics to further enable the digital CX transformation journey for our clients.

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