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Posted July 26, 2021

The Home Depot on shaping CX with strong values

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot’s CX strategy.

This approach proved especially valuable over the last 18 months, when the company experienced explosive growth. You won’t want to miss Mike’s advice for other CX leads navigating busy periods, including how to use data to do better business and more.

To read more from this conversation with Mike Jones, senior director of customer care at The Home Depot, check out our article.

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