Support Channels
- Insights
- Customer Experience
- Support Channels
- Support Channels
Comparing costs: Chat vs. voice customer service
Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.
- Support Channels
“Chat etiquette” for better digital customer service
We all adhere to some sort of etiquette (or expected behavior) at some point during the day, whether it’s phone, office, or even dinner table etiquette. So why not create a chat service etiquette too?
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