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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

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Access valuable digital customer experience insights

Achieve your digital CX goals

Want to speak with a digital customer experience expert?

This report includes:

Uncover anticipated challenges

Understand what's trending

Pick the right partner

Three reasons why you should download the report

As technology and consumer expectations continue to evolve, it is essential that brands adjust their customer experience strategies to meet those changing needs. Is your business keeping pace? 

To help guide your current and future strategies, uncover what digital CX goals, trends and challenges executives throughout the U.S. and Europe are focusing on in the year ahead.

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

Digital customer experience priorities in 2023

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Check out our solutions

Digital Experience (DX)

Survey results: Digital customer experience priorities for leaders in 2023

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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Streamlining operations and kickstarting the digital transformation journey - preview image

Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.

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Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

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IDC Info Snapshot - CX

Discover the advantages of partnering with an experienced CX service provider to scale your operations in this IDC Info Snapshot.

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IDC info snapshot CX feature image

Why fast-growing brands need an experienced CX service provider to scale operations 

Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.

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Comparing costs: Chat vs. voice customer service

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Trust, Safety & Security

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AI Data Solutions

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Process Consulting 

View every touchpoint as a brand-building opportunity.

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Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Support Channels

Comparing costs: Chat vs. voice customer service

Comparing costs: Chat vs. voice customer service

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