Customer Experience

Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

Research & Reports

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

CX Metrics

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Research & Reports
Outsourcing Partnerships
Executive survey results: CX outsourcing in 2023
Podcast
Scaling & Growth
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
CX Metrics
Metrics matter: The role of measurement in CX

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Customer Experience

Collections

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Top five advantages of outsourcing credit card collections

Discover five reasons why outsourcing credit card collections to an experienced partner with well-trained staff is beneficial for your business.

Top five advantages of outsourcing credit card collections

Discover five reasons why outsourcing credit card collections to an experienced partner with well-trained staff is beneficial for your business.

Customer Journey

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Designing customer experience for the everything customer

Do you know how to provide great customer experiences to the ‘everything customer’? Find out how to satisfy the next generation of consumers.

Designing customer experience for the everything customer

Do you know how to provide great customer experiences to the ‘everything customer’? Find out how to satisfy the next generation of consumers.

CX Best Practices

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An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

Video

Financial Services & Fintechwebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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Case Study

Communications & Media

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Podcast

Are these digital CX resolutions on your list for 2024?

CX Metrics

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Silhouette of person pushing a boulder up a mountain

How agent effort impacts customer experience success

We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.

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What you need to know about customer effort now

Games

Player support metrics: How to choose and improve KPIs

CX Trends

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Podcast

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Animated person zooming through a conception of the metaverse on a sort of hoverboard

Infographic: CX expectations in the metaverse

Healthcare

As the metaverse transforms health and wellness, don't forget about CX

Generational Support

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Photo of child interacting with virtual reality technology

Generation Alpha and the future of CX

Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.