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Case Study

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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

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Foster employee engagement and productivity

Want to speak with an expert?

Investing in Digital Workplace Services that support your employees in their jobs can lead to improved customer outcomes and tremendous returns. Uncover how our engaged team members can be a key component of your business success.

Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

TELUS International Digital Workplace Services

Check out our solutions

IT Service Desk

Digital Workplace Services

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

Learn how TELUS International can help you meet your hyperautomation goals.

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Optimize your digital workforce

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

Uncover how next-gen technology is available to fill in the gaps and deliver the exceptional service customers have come to expect.

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Conversational Bots - selecting the right bot for your needs

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Preview image: Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

Discover how our intelligent TELUS International Assistant platform can help you deliver the instant, personalized attention your customers want - better, faster and at a fraction of the cost.

intelligent TELUS International Assistant

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

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How can brands rethink data security to maintain customer trust?

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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TI Resource CaseStudy 2022

Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.

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Introducing efficiency for Ledcor through robotic process automation

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A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.

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Managing a complicated network migration for a large telecom

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

Make strategic decisions with the full picture of your digital workforce.

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Intelligent Insights

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Fintech & Financial Services

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AI & Bots

Intelligent Insights

Intelligent Insights

Optimize your digital workforce

Optimize your digital workforce

intelligent TELUS International Assistant

intelligent TELUS International Assistant

Conversational Bots - selecting the right bot for your needs

Conversational Bots - selecting the right bot for your needs

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