AI & Bots
- Insights
- Digital Experience
- AI & Bots
AI & BotsDeploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
AI & BotsFinancial Services & FintechDriving efficiency with digital automation for a financial services brand
Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
AI & BotsCommunications & MediaEnhancing mobile UX and UI for a telecommunications behemoth
Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).
AI & BotsWhat is conversational AI?
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
AI & BotsSeth Earley on setting the groundwork for AI implementation
On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.
AI & BotsSix steps for conversational bot success: A helpful primer for chatbot implementation
Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
AI & BotsEverything you need to know about augmented intelligence
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
AI & BotsMachine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
AI & BotsHow to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
AI & BotsExecutive survey results: Chatbots are leveling up digital customer experience
TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.
AI & BotsIntelligent Insights
Make strategic decisions with the full picture of your digital workforce.
AI & BotsOptimize your digital workforce
Learn how TELUS International can help you meet your hyperautomation goals.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now