Digital Experience

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Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.
Podcast
Cybersecurity

How can brands rethink data security to maintain customer trust?

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS International.

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Digital Trends

Accounting for change: The CFO as chief future officer

Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.

Person sitting on the edge of a hospital bed, looking out to a cityscape and a bright future
DX Best PracticesHealthcare

Navigating the changing landscape of healthcare patient management

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

Podcast
Digital Trends

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

Illustration of two people standing in front of a smartphone with a speaker icon meant to symbolize voice assistance.
UX/UI

Now we're talking: Multimodal voice and the future of digital CX

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.

Two people facing a laptop screen and smiling, with one of them holding a credit card
DX Best PracticesFinancial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.
Brochure
DX Best PracticesFinancial Services & Fintech

Holistic digital customer experience solutions for card services

See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

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Digital Trends

The top digital customer experience trends in 2023

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.
Case Study
AI & Bots

Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Digital Trends

The future of digital CX, according to leaders

See what three thought leaders had to say about the future of digital customer experience.

An illustrated representation of customer profiles and leaving a five-star review online.
Research & Reports
Digital Trends

Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

The number 23 springing out of a gift box surrounded by stars
Digital Trends

23 digital customer experience stats to know for 2023

Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.

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