Digital Experience

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Case Study

Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Digital Trends

The future of digital CX, according to leaders

See what three thought leaders had to say about the future of digital customer experience.

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Research & Reports

Digital Trends

Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Digital Trends

23 digital customer experience stats to know for 2023

Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.

Illustration of a money tree, meant to symbolize banking

Data & Customer Analytics Financial Services & Fintech

Appreciating the value of predictive analytics in banking

Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.

Illustration of a headless person, with various technological symbols where their head would be, symbolizing headless commerce

Omnichannel eCommerce

Headless commerce, mindful customer experiences

Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.

Laptop screen with a tropical beach spilling out of it

Digital Trends Travel & Hospitality

Sustainable travel, bleisure trips and other travel trends to watch for in 2022

Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

Closeup photo of an airplane on a runway

DX Best Practices Travel & Hospitality

Six ways to help your CX team handle the influx in travel volume

Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.

Image of family outside a house with a car, a stack of coins and an umbrella suspended above them

Case Study

AI & Bots Financial Services & Fintech

Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Illustration of an eye and various web pages, meant to symbolize visual search engines

Digital Trends eCommerce

Is visual search the future of search engines?

What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

Chatbot floating in space above a mobile phone

Case Study

AI & Bots Communications & Media

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Futuristic illustration of person entering a new reality

Digital Trends Technology

Web3: Past, present and future

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

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