DX Best Practices

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.

Learn about trends, trust and technology in the evolving financial services industry.

Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.

Discover how businesses are adapting to make more resilient versions of themselves and creating interesting new dimensions to the customer experience in the process.

Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.

Serving as a trusted advisor, TELUS International works with clients to achieve the best results through continuous process improvement.

Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.

Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.