DX Best Practices
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DX Best PracticesTravel & HospitalitySix ways to help your CX team handle the influx in travel volume
Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.
DX Best PracticesFinancial Services & FintechFinancial services and the digital customer experience
Learn about trends, trust and technology in the evolving financial services industry.
DX Best PracticesFinancial Services & FintechFour ways techfins are redefining digital CX
Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.
DX Best PracticesAn Analyst's Take: Peter Ryan on the Shifts in CX
On this episode of TELUS International Studios, we chat with Peter Ryan of Peter Ryan Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society’s needs have changed since then.
DX Best PracticeseCommerceBuilding business resiliency through augmented customer experiences
Discover how businesses are adapting to make more resilient versions of themselves and creating interesting new dimensions to the customer experience in the process.
DX Best PracticesThe Voice Activated CX Platform Simplifying the Smart Home Industry
Alan Coleman - Founder - Sweepr
DX Best PracticesBreaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
DX Best PracticesDriving efficiencies with a customer service improvement program
Serving as a trusted advisor, TELUS International works with clients to achieve the best results through continuous process improvement.
DX Best PracticesTravel & HospitalityTravel & hospitality customer experience: A high-tech, high-touch approach
Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.
DX Best PracticesCommunications & MediaThe next-gen tools telcos need to win over digital-first customers
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
DX Best PracticesThe building blocks for digital customer experience
Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.
DX Best PracticesHow Dropbox Converts Freemium Users Into Premium Payers
Adrienne Gormley - VP of Global Customer Experience - Dropbox
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