DX Best Practices

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  1. A group of people participate in design-thinking around a table topped with papers
    Research & Reports

  2. Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management

  3. Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation

  4. Three customer service agents behind computers with various iconography floating around them, including conversation bubbles, paper airplanes, check marks and "24/7", all meant to symbolize right channeling

  5. Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.

  6. Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

  7. 3D illustration of an arrow that looks like an upward trend on a line chart

  8. Person sitting on the edge of a hospital bed, looking out to a cityscape and a bright future

  9. Two people facing a laptop screen and smiling, with one of them holding a credit card

  10. Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.

  11. Closeup photo of an airplane on a runway

  12. An illustration depicting financial symbols with text that reads "Financial services and the digital customer experience"

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