Omnichannel
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- Omnichannel
- Omnichannel
Assessing omnichannel customer experience readiness
Introducing a checklist to help organizations looking to pursue an omnichannel strategy, assess their readiness and take the first steps to implementing an effective program.
- Omnichannel
From Multichannel to Omnichannel Customer Experience
A checklist to help organizations assess their readiness to make the jump from multichannel to omnichannel CX.
- OmnichannelTravel & Hospitality
How the travel and hospitality industry can get ahead with omnichannel customer service
Learn what brands in the travel and hospitality industry stand to gain from an omnichannel offering and how to tap into this growing opportunity for seamless customer service.
- Omnichannel
Omnichannel solutions for customer support
Learn more about our holistic approach to omnichannel customer service. This 2-page product brochure outlines the TELUS International solution and how we can help.
- Omnichannel
Omnichannel: 4 pillars of a purposeful omnichannel customer service strategy
As researcher Bréne Brown said it best: “When you own your story, you get to write the ending.” The same holds true for owning the customer experience - where establishing an omnichannel strategy plays a big role.
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