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Case Study

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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

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Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation
solution for a financial services client that enabled operational efficiency, a
reduction in employee effort and an overall increase in customer satisfaction.

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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Check out our solutions

AI Bots

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

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How can brands rethink data security to maintain customer trust?

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

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banking automation

Unleashing efficiency using intelligent automation in banking and financial services

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Fintech & Financial Services

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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IT Lifecycle

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Harness the power of GenAI to achieve amplified productivity and heightened customer satisfaction.

Fuel iX

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Robotic Process Automation (RPA)

AI Training Data

Engage your customers while protecting your online reputation.

Content Moderation Solutions

Our Platform

Address the problems inherent in legacy systems and digital adoption.   

Platform Transformation

Optimize the patient experience for improved health outcomes.

Healthcare / Patient Experience

Ensure optimal performance with quality products that deliver amazing user experiences.

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Generative AI

Build your digital roadmap using customer-centric approaches and human-centered design.

Digital Consulting

Data Collection

Enhance CX across all channels with our holistic approach. 

Omnichannel CX

Remain agile and responsive with our professional consulting services.

Business & Process Transformation

 Transform data into business insights with 360 degree customer journey analytics.

Deploying automation to assist agents at a consumer robotics company

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