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Executive survey results: Chatbots are leveling up digital customer experience

TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.

chatbot on a computer with woman and man holding devices

Leading brands have found significant value in chatbot technology. But despite growing adoption, many executives still have concerns regarding cost, resourcing and the impact on customer satisfaction. TELUS International, in partnership with Pulse, surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities for future improvement in this one-minute white paper.

This one-minute white paper reveals:

  • checkmarkThe driving factors prompting chatbot implementation
  • checkmarkA breakdown of the types of chatbots in use today
  • checkmarkThe ROI of chatbot technology
  • checkmarkPotential areas of improvement and evolution

Better chatbots, better CX

See why leaders are looking to chatbots to efficiently improve their customer experiences.

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