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Executive survey results: Chatbots are leveling up digital customer experience
TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.
Leading brands have found significant value in chatbot technology. But despite growing adoption, many executives still have concerns regarding cost, resourcing and the impact on customer satisfaction. TELUS International, in partnership with Pulse, surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities for future improvement in this one-minute white paper.
This one-minute white paper reveals:
The driving factors prompting chatbot implementation- A breakdown of the types of chatbots in use today
- The ROI of chatbot technology
- Potential areas of improvement and evolution
Better chatbots, better CX
See why leaders are looking to chatbots to efficiently improve their customer experiences.
