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Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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As technology and consumer expectations continue to evolve, it is essential that brands adjust their customer experience strategies to meet those changing needs. Is your business keeping pace?

To help guide your current and future strategies, uncover what digital CX goals, trends and challenges executives throughout the U.S. and Europe are focusing on in the year ahead.

This report includes:

  • checkmarkKey investment priorities
  • checkmarkBudget expectations
  • checkmarkKPIs
  • checkmarkTrends

Three reasons why you should download the report

  1. 1

    Uncover anticipated challenges

    See what leaders consider to be the biggest obstacles to achieving their digital CX goals.

  2. 2

    Understand what's trending

    Discover how your digital CX priorities stack up against other organizations.

  3. 3

    Pick the right partner

    Get insight into what qualities executives are looking for in a digital CX provider.

Leaders are taking their digital CX to new heights

7 in 10 companies are planning to increase digital CX spending in 2023, compared to 2022. And this number increases for businesses with 5,001 - 10,000 employees.

Access valuable digital customer experience insights

Take a deep dive into the strategic investments enterprise leaders throughout the U.S. and Europe are making in digital CX today.


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