Customer expectations are evolving. One way brands are keeping pace is through the interjection of digital technology into the customer journey. However, the path to success is not without challenges.
TELUS International and Pulse surveyed 100 enterprise technology executives to explore where they plan to invest in digital customer experience (CX) technology in 2022 and the key driving factors behind those decisions.
This one-minute white paper reveals:
- Key investment areas
- Top business drivers
- Anticipated challenges
- Critical qualities of a digital CX provider
See what leaders are saying
Gain an advantage with survey results detailing the digital CX priorities of 100 tech leaders.