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Executive survey results: Digital customer experience priorities for tech leaders in 2022

TELUS International surveyed 100 tech executives to find out where they plan to invest in digital customer experience in 2022. Uncover the results.

Digital customer experience priorities white paper with green plant in the background

Customer expectations are evolving. One way brands are keeping pace is through the interjection of digital technology into the customer journey. However, the path to success is not without challenges.

TELUS International and Pulse surveyed 100 enterprise technology executives to explore where they plan to invest in digital customer experience (CX) technology in 2022 and the key driving factors behind those decisions.

This one-minute white paper reveals:

  • checkmarkKey investment areas
  • checkmarkTop business drivers
  • checkmarkAnticipated challenges
  • checkmarkCritical qualities of a digital CX provider

See what leaders are saying

Gain an advantage with survey results detailing the digital CX priorities of 100 tech leaders.


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