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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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Six steps for conversational bot success: A helpful primer for chatbot implementation

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Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation
solution for a financial services client that enabled operational efficiency, a
reduction in employee effort and an overall increase in customer satisfaction.

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See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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The top digital customer experience trends in 2023

Artificial intelligence is set to define the future of banking. Learn about how banks are using machine learning, RPA and other AI-powered tech.

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Six AI technologies set to define the future of banking

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

Enhancing mobile UX and UI for a telecommunications behemoth

Want to speak with an expert?

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

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The digital world continues to shift rapidly. Discover what's next for content moderation to help you navigate the changes in this evolving industry.

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What's next for content moderation in 2023 and beyond?

Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.

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conversational ai

What is conversational AI?

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

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Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

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TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

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Future of work

Infographic: Visualizing the future of work

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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How outsourcing can facilitate culture-led growth, according to leaders

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand with a fern in the background.

RPO Talent Acquisition Case Study - Communications Technology Brand

Strategically source high-quality talent

What to speak with an expert?

Discover how to develop an effective talent sourcing strategy.

Organizations are facing increasingly competitive conditions when it comes to sourcing high-quality talent. Learn more about how TELUS International helped a world-leading communications technology brand develop an effective talent acquisition strategy.

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Delivering an efficient and cost effective talent sourcing solution for a world-leading communications technology brand

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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How virtual recruitment can help brands stand out

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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IT Lifecycle

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Process Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

Customer Acquisition

Ensure a great user interface with an unforgettable user experience. 

UX / UI Design

Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Robotic Process Automation (RPA)

AI Training Data

Engage your customers while protecting your online reputation.

Content Moderation Solutions

Our Platform

Address the problems inherent in legacy systems and digital adoption.   

Platform Transformation

Optimize the patient experience for improved health outcomes.

Healthcare / Patient Experience

Ensure optimal performance with quality products that deliver amazing user experiences.

Enhancing mobile UX and UI for a telecommunications behemoth

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