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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

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Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation
solution for a financial services client that enabled operational efficiency, a
reduction in employee effort and an overall increase in customer satisfaction.

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See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

Enhancing mobile UX and UI for a telecommunications behemoth

Want to speak with an expert?

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

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Check out our solutions

AI & Bots

Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.

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conversational ai

What is conversational AI?

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

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Future of work

Infographic: Visualizing the future of work

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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culture led growth

How outsourcing can facilitate culture-led growth, according to leaders

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand with a fern in the background.

RPO Talent Acquisition Case Study - Communications Technology Brand

Strategically source high-quality talent

What to speak with an expert?

Discover how to develop an effective talent sourcing strategy.

Organizations are facing increasingly competitive conditions when it comes to sourcing high-quality talent. Learn more about how TELUS International helped a world-leading communications technology brand develop an effective talent acquisition strategy.

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Delivering an efficient and cost effective talent sourcing solution for a world-leading communications technology brand

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Talent acquisition for communications technology brand

Talent Acquisition - RPO

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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virtual recruitment

How virtual recruitment can help brands stand out

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IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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Invest in and empower your support teams to truly excel at serving customers.

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Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Enhancing mobile UX and UI for a telecommunications behemoth

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