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Case Study

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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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Six steps for conversational bot success: A helpful primer for chatbot implementation

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Foster employee engagement and productivity

Want to speak with an expert?

Investing in Digital Workplace Services that support your employees in their jobs can lead to improved customer outcomes and tremendous returns. Uncover how our engaged team members can be a key component of your business success.

Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

TELUS International Digital Workplace Services

Check out our solutions

IT Service Desk

Digital Workplace Services

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.

e-commerce checkout CX

How is your mobile and web checkout affecting your customer experience?

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

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Preview image: Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The world’s most innovative companies are leveraging mobile technology to create an exceptional next-gen experience for consumers. Discover TELUS International’s suite of agile and scalable digital capabilities designed to take your enterprise to the next level.

Discover TELUS International’s suite of agile and scalable digital capabilities designed to take your enterprise to the next level.

Enterprise Mobility Solutions Brochure

Enterprise Mobility Solutions 

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

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How can brands rethink data security to maintain customer trust?

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

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TI Resource CaseStudy 2022

Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.

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Introducing efficiency for Ledcor through robotic process automation

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A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.

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Managing a complicated network migration for a large telecom

Building an effective mobile-first strategy requires adhering to eight simple rules — all of which are designed to capitalize on mobile technology while better serving your customers. Discover the eight principles that are integral to creating a mobile-first strategy and a better customer experience.

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Eight principles of a mobile-first strategy

Discover four key trends driving the mobilization of the customer experience.

Mobile-First

Why you need a mobile-first strategy

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

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Fintech & Financial Services

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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IT Lifecycle

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

Cloud Platform Solutions

Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Consulting 

View every touchpoint as a brand-building opportunity.

Contact Center Outsourcing

Enhance your sales pipeline with both new and current customers.

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