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From Multichannel to Omnichannel Customer Experience

A checklist to help organizations assess their readiness to make the jump from multichannel to omnichannel CX.

Over the top view of a desk with an open laptop and a person using their phone

Despite many years of effort, it’s still a challenge for most organizations to achieve a true omnichannel customer experience (CX). Everest Group, in partnership with TELUS International, has released a checklist to help organizations assess their readiness to make the jump from multichannel to omnichannel CX.

This assessment tool covers:

  • checkmarkA comparision of the multichannel vs. omnichannel contact center
  • checkmarkWhat an omnichannel strategy looks like
  • checkmarkAssessing human capital readiness – checklist
  • checkmarkAssessing technology readiness – checklist

Leap toward omnichannel

Are you ready to move from multichannel to omnichannel? Read the readiness assessment.

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