Omnichannel implementation may sound daunting, but organizations with a well-planned approach and strategy are quick to reap the rewards. Everest Group, in partnership with TELUS International, has released its second paper in a two-part series, offering a practical guide to successful omnichannel execution.
This assessment tool and guide includes:
- An omnichannel implementation checklist on managing people, process and technology
- Critical success factors for an omnichannel transition
- Metrics and methods to assess post-implementation effectiveness
From planning to practice
Get the omnichannel delivery guide to plan out your winning strategy.