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Omnichannel made easy: Implementation checklist for travel and hospitality companies

This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.

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With so many touchpoints in the travel and hospitality customer journey, an omnichannel implementation may seem more like a pipe dream than a reality – but we’re here to help! This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.

From the checklist:

  • checkmarkDistilled lessons from omnichannel CX experts
  • checkmarkPeople, process and technology success factors
  • checkmarkData and analysis considerations
  • checkmarkDirect access to our full omnichannel reports with Everest Group

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