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Seth Earley on setting the groundwork for AI implementation

Posted February 18, 2022

(Previously recorded as TELUS International Studios) On this episode of TELUS International Studios, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and information findability solutions.

In the conversation, Seth shares advice for business leaders looking to incorporate AI solutions into their support model. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

To learn more about TELUS International and our digital CX solutions, contact us today.

Click here to read the first chapter of Seth’s book, The AI Powered Enterprise.

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