Digital Experience

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Research & Reports

Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

Digital Trends

Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Digital Experience

AI & Bots

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Case Study

Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

Chatbot floating in space above a mobile phone

Case Study

Communications & Media

Enhancing mobile UX and UI for a telecommunications behemoth

Collage of illustrations meant to symbolize conversational artificial intelligence

Cloud Contact Center

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Cloud make work easier for contact center agents

How the cloud makes work easier for contact center agents

Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.

How the cloud makes work easier for contact center agents

Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.

Cybersecurity

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Data security considerations for the future of remote work

As the world’s biggest work from home revolution continues, it’s time to take a long-term look at your data security measures.

Data security considerations for the future of remote work

As the world’s biggest work from home revolution continues, it’s time to take a long-term look at your data security measures.

Data & Customer Analytics

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Financial Services & Fintech

Appreciating the value of predictive analytics in banking

Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.

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The ultimate guide to customer intelligence

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Emoji analysis reveals new insights into customer sentiment

Digital Trends

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Extended reality 101

Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.

Two models of human faces looking at one another

Digital twin technology: what it is and why it matters

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The future of digital CX, according to leaders

DX Best Practices

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Checklist

Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

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Travel & Hospitality

Six ways to help your CX team handle the influx in travel volume

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E-book

Financial Services & Fintech

Financial services and the digital customer experience

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

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Podcast

Innovating cellular technology with Marty Cooper, inventor of the mobile phone

On this episode, we’re joined by Marty Cooper, the inventor of the first ever mobile phone, and author of Cutting the Cord: The Cell Phone Has Transformed Humanity. Marty discusses his book, how the cell phone came to be, as well as his predictions for the future of AI and cellular technology.

eCommerce

How is your mobile and web checkout affecting your customer experience?

Eight principles of a mobile-first strategy

Omnichannel

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eCommerce

Headless commerce, mindful customer experiences

Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.

eCommerce

How omnichannel CX is critical to the future of e-commerce

Battle of the buzzwords: Omnichannel vs. Multichannel infographic

Self Service

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Overcoming customer self-service obstacles

Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.

Flowchart: Is your best customer service option self-service?

Tablet and phone displaying speech bubbles that read "What can I help you with?"

Intelligent Self-Service: Help your customers do more with less (effort)

UX/UI

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cart abandonment concept with shopping cart showing big X and man walking away with credit card

Cart abandonment: What to do when customers 'ghost' you

Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.

Cart abandonment: What to do when customers 'ghost' you

Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.

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Digital Experience

Digital Experience

Survey results: Digital customer experience priorities for leaders in 2023

Survey results: Digital customer experience priorities for leaders in 2023

Six steps for conversational bot success: A helpful primer for chatbot implementation

Driving efficiency with digital automation for a financial services brand

23 digital customer experience stats to know for 2023

Digital Experience

AI & Bots

Deploying automation to assist agents at a consumer robotics company

Enhancing mobile UX and UI for a telecommunications behemoth

What is conversational AI?

Cloud Contact Center

How the cloud makes work easier for contact center agents

How the cloud makes work easier for contact center agents

Cybersecurity

Data security considerations for the future of remote work

Data security considerations for the future of remote work

Data & Customer Analytics

Appreciating the value of predictive analytics in banking

The ultimate guide to customer intelligence

Emoji analysis reveals new insights into customer sentiment

Digital Trends

Extended reality 101

Digital twin technology: what it is and why it matters

The future of digital CX, according to leaders

DX Best Practices

Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

Six ways to help your CX team handle the influx in travel volume

Financial services and the digital customer experience

IVR

Best practices guide to addressing — and preventing — fraud in your IVR system

Best practices guide to addressing — and preventing — fraud in your IVR system

Mobile

Innovating cellular technology with Marty Cooper, inventor of the mobile phone

How is your mobile and web checkout affecting your customer experience?

Eight principles of a mobile-first strategy

Omnichannel

Headless commerce, mindful customer experiences

How omnichannel CX is critical to the future of e-commerce​

Battle of the buzzwords: Omnichannel vs. Multichannel infographic

Self Service

Overcoming customer self-service obstacles

Flowchart: Is your best customer service option self-service?

Intelligent Self-Service: Help your customers do more with less (effort)

UX/UI

Cart abandonment: What to do when customers 'ghost' you

Cart abandonment: What to do when customers 'ghost' you

Be the first to know

How omnichannel CX is critical to the future of e-commerce