Digital Experience
Digital Experience
Survey results: Digital customer experience priorities for leaders in 2023
TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.
Digital Experience
AI & Bots
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Cloud Contact Center
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How the cloud makes work easier for contact center agents
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
Cybersecurity
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How can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
Data & Customer Analytics
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Digital Trends
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DX Best Practices
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IVR
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Best practices guide to addressing — and preventing — fraud in your IVR system
IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.
Mobile
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How is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
Omnichannel
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Self Service
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UX/UI
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Cart abandonment: What to do when customers 'ghost' you
Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.
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