TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.
Discover how TELUS International implemented a comprehensive intelligent automation
solution for a financial services client that enabled operational efficiency, a
reduction in employee effort and an overall increase in customer satisfaction.
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.
Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.
Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.
IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.
Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.
Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Harness the power of next-gen technologies and digital accelerators for your business.