Digital Experience
Digital Experience
Survey results: Digital customer experience priorities for leaders in 2023
TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.
Digital Experience
AI & Bots
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Cloud Contact Center
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How the cloud makes work easier for contact center agents
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
Cybersecurity
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Data security considerations for the future of remote work
As the world’s biggest work from home revolution continues, it’s time to take a long-term look at your data security measures.
Data & Customer Analytics
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Digital Trends
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DX Best Practices
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IVR
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Best practices guide to addressing — and preventing — fraud in your IVR system
IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.
Mobile
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How is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
Omnichannel
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Self Service
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UX/UI
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Now we're talking: Multimodal voice and the future of digital CX
Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.
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