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People & Culture2023 Sustainability and ESG Report
See how team members brought the TELUS International values to life in communities around the world.
Customer ExperienceExecs In The Know: 2024 CX Leaders Trends & Insights
Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS International.
AI DataEverest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
Discover why TELUS International has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.
AI DataEverest Group survey results: Enterprise readiness for generative AI adoption in customer experience management
Everest Group, supported by TELUS International, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
AI DataIDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
This global assessment evaluates vendors offering data labeling software technologies and capabilities.
Customer ExperienceEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Trust & SafetyTELUS International a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services
NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.
People & Culture2022 Sustainability Report: Unlocking opportunity
Read the 2022 TELUS International Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.
Trust & SafetyEverest Group 2023 PEAK Matrix for Trust and Safety Providers
Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.
Digital ExperienceSurvey results: Digital customer experience priorities for leaders in 2023
TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.
Customer ExperienceEverest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Customer ExperienceEverest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
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