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Digital ExperienceSurvey results: Digital customer experience priorities for leaders in 2023
TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.
Customer ExperienceEverest Group 2022 PEAK Matrix for CXM Service Provider in EMEA
Uncover why analysts and buyers have named TELUS International a ‘Star Performer’ and ‘Major Contender’ in Everest Group’s 2022 Everest Group’s EMEA PEAK Matrix® Assessment for CXM Services.
Customer ExperienceEverest Group PEAK Matrix for CXM Services in the Americas 2022
Discover why analysts and buyers have named TELUS International a “leader” for the fourth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Customer ExperienceExecutive survey results: CX outsourcing in 2022
Explore insights into customer experience outsourcing in 2022 from a survey of executives with strategic decision-making authority.
Cloud & IT LifecycleExecutive survey results: IT Service Desk optimization
TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.
Digital ExperienceExecutive survey results: Digital customer experience priorities for tech leaders in 2022
TELUS International surveyed 100 tech executives to find out where they plan to invest in digital customer experience in 2022. Uncover the results.
Cloud & IT LifecycleExecutive survey results: Cloud migration in 2022
Uncover the key benefits, challenges and opportunities of cloud transformation in this one-minute white paper.
Customer ExperienceIDC MarketScape: Worldwide digital customer care services 2021-2022 vendor assessment
Learn about industry and market trends in digital customer care, and find out what IDC suggests buyer organizations consider when evaluating providers.
Trust & SafetyContent moderation best practices: Maintaining brand trust in a digital world
Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.
Digital ExperienceExecutive survey results: Chatbots are leveling up digital customer experience
TELUS International surveyed technology leaders who have implemented chatbots as part of their customer experience strategy. Discover the most common challenges, benefits and opportunities in this one-minute white paper.
Customer ExperienceSurvey: Customer experience (CX) priorities in a post-pandemic world
The pandemic has shifted and shaped how Americans interact with one another, work, shop, bank, maintain their health and entertain themselves. This report highlights the rise of digital consumer behavior during the pandemic and the implications for brands delivering customer experience in the “next normal”.
Customer ExperienceComparing costs: Chat vs. voice customer service
Understand the economics of chat. This paper explores the financial benefits – and if a real cost advantage actually exists.
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