Communications & Media
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Managing a complicated network migration for a large telecom
A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.
Customer ExperienceHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
Digital ExperienceThe next-gen tools telcos need to win over digital-first customers
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
Customer ExperienceThree essential elements for superior telecom customer experience
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
Customer ExperienceWhat telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless
To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.
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