Communications & Media

  1. Insights
  2. Communications & Media
Illustration of a cloud containing many connected data points
Case Study
Illustration of various interconnected technology elements, meant to represent a sophisticated cloud environment
Case Study
Cloud & IT Lifecycle

Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS International's work assembling an optimized cloud environment.

A young woman wearing headphones sitting at a laptop computer smiling.
Case Study
People & Culture

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Customer care agent delivering support while working in a home office
Customer Experience

How to streamline telecom customer service in today's remote reality

With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

Chatbot floating in space above a mobile phone
Case Study
Digital Experience

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Group of people with their mobile phones out around a table
Digital Experience

The next-gen tools telcos need to win over digital-first customers

Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.

Group of people using smartphones
Customer Experience

Three essential elements for superior telecom customer experience

Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.

telephone
Customer Experience

What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless

To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.

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