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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

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Foster employee engagement and productivity

Want to speak with an expert?

Investing in Digital Workplace Services that support your employees in their jobs can lead to improved customer outcomes and tremendous returns. Uncover how our engaged team members can be a key component of your business success.

Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

TELUS International Digital Workplace Services

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Digital Workplace Services

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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How to maximize the full value of the cloud

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX. 

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multimodal voice

Now we're talking: Multimodal voice and the future of digital CX

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Preview image: Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

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Holistic digital customer experience solutions for card services

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

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Going beyond transactions: How card brands can offer elite digital CX

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Banking and financial services leaders are facing a number of economic headwinds. You need innovative solutions to prioritize your customers while increasing operational efficiency, empowering employees and strengthening governance.

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy. 

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Key takeaways

Discover how to leverage automation to elevate the banking customer experience

Nigel Devaraj

Ken Mertzel

Lori Branton

global industry leader — financial services

Are you ready to take your customer experience to the next level?

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy.

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

Contact Center Outsourcing

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience (CX) potential with intelligent automation

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, vice president of customer experience innovation at TELUS International.

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How do customer expectations change in difficult economic climates?

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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Preview image: Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS International's work assembling an optimized cloud environment.

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Assembling a sophisticated cloud infrastructure for a successful telecom

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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Financial Services & Fintech

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Holistic digital customer experience solutions for card services

Holistic digital customer experience solutions for card services

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