Technology Partners

Our Team

Our Awards

A team of people smiling and holding up their hands while holding paintbrushes

Social impact hero

Social Impact

Newsroom

World Map

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS International is a subsidiary of: 

Privacy Shield Framework

Customer Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

logo-x

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

hero bulgaria locations

Bulgaria

A man in a brightly lit room smiling while on his phone

hero guatemala locations

Guatemala

Hero Morocco Locations

Morocco

hero romania locations

Romania

An aerial view of Cape Town, South Africa.

Hero South Africa Locations

South Africa

hero india locations

India

hero china locations

China

hero us locations

United States

Spain-Hero

Spain

hero philippines locations

Philippines

hero ireland locations

Ireland

Cityscape with Galata Tower and Gulf of the Golden Horn in Istanbul, Turkey.

Hero Türkiye Locations

Türkiye

hero el salvador locations

El Salvador

germany-hero

Germany

Europe-Hero

Additional European Centers of Excellence

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

checklists thumb

Checklist

brochures thumb

Brochure

ebooks thumb

E-book

Podcast Type Image

Podcast

6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

A conversational bot floating above a mobile phone

(Hero) 6-steps-for-Conversational-Bot-success-A-primer hero

An illustration of a bot floating above a mobile phone

(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

Discover how TELUS International implemented a comprehensive intelligent automation
solution for a financial services client that enabled operational efficiency, a
reduction in employee effort and an overall increase in customer satisfaction.

Image of family outside a house with a car, a stack of coins and an umbrella suspended above them

Driving efficiency with digital automation for a financial services brand

A copy of the Digital customer experience priorities in 2023 report on top of a green leafy plant.

Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

An illustrated representation of customer profiles and leaving a five-star review online.

Digital Customer Experience Priorities 2023 Hero

Survey results: Digital customer experience priorities for leaders in 2023

A copy of the outsourcing locations e-book on a white tablet on top of a green fern.

Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

Feature-Landing-Image Locations Outsourcing

Selecting the best outsourcing destination for your business

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX. 

Illustration of two people standing in front of a smartphone with a speaker icon meant to symbolize voice assistance.

multimodal voice

Now we're talking: Multimodal voice and the future of digital CX

Deploying automation to assist agents at a consumer robotics company image with fern in background

Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Check out our solutions

AI Bots

Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.

Happy customer support agents sitting at computers and speaking on headsets.

Streamlining operations and kickstarting the digital transformation journey - feature image

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration of various people creating user generated content on their phones.

Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.

Digital CX for card services - Asset image

See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

Preview image of the Forrester report "How To Set CX Metrics Goals" and a plant

TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Illustration of a person and various graphs and scales symbolizing metrics, measurement and KPIs

Hero image for Forrester - How to set CX metrics goals - 1620x550

Forrester - How to set CX metrics goals - card image

How to set CX metrics goals

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Two people facing a laptop screen and smiling, with one of them holding a credit card

card-services

Going beyond transactions: How card brands can offer elite digital CX

Preview image of the report "CX outsourcing in 2023" accompanied by a plant

TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

Illustration of customer support agents surrounded by related iconography like charts, star ratings and text boxes.

CX Outsourcing2023 Hero Image

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography 

CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Banking and financial services leaders are facing a number of economic headwinds. You need innovative solutions to prioritize your customers while increasing operational efficiency, empowering employees and strengthening governance.

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy. 

Nigel Devaraj Headshot

Ken Mertzel - Automation Anywhere - Headshot

Headshot of Lori Branton. Global vice president of client success at TELUS International.

Lori Branton Headshot

Key takeaways

Discover how to leverage automation to elevate the banking customer experience

Nigel Devaraj

Ken Mertzel

Lori Branton

global industry leader — financial services

Are you ready to take your customer experience to the next level?

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy.

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

Contact Center Outsourcing

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience (CX) potential with intelligent automation

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character using a magnifying glass to search for answers

Questions for now customer expectations image

How do customer expectations change in difficult economic climates?

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

Photograph of the 'Reichstag' in Berlin, Germany

germany

Don't overlook Germany as a CX outsourcing destination

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

Illustration of a person sitting in front of a computer, wearing headphones and ready to offer player support

games content moderation

More than a game: Why player communities need content moderation

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Financial Services & Fintech

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

Driving efficiency with digital automation for a financial services brand

Driving efficiency with digital automation for a financial services brand

Be the first to know

Check out our solutions