Financial Services & Fintech

Insights
Financial Services & Fintech

Illustration of a money tree, meant to symbolize banking

Appreciating the value of predictive analytics in banking

Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.

Digital Experience

Appreciating the value of predictive analytics in banking

Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.

Brochure

Digital Experience

Holistic digital customer experience solutions for card services

See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

AI Data

Six AI technologies set to define the future of banking

Artificial intelligence is set to define the future of banking. Learn about how banks are using machine learning, RPA and other AI-powered tech.

Happy customer support agents sitting at computers and speaking on headsets.

Case Study

Customer Experience

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.

Trust & Safety

Three essential steps for fintech trust and safety

As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.

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Case Study

Digital Experience

Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Illustration of person and various items meant to convey buy now, pay later services

Customer Experience

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Illustration of a masked person looking at a computer, with surrounding nodes meant to symbolize AI

Trust & Safety

How is AI transforming fraud detection in banks?

Learn how financial institutions are using AI to combat common types of fraudulent activities quickly and efficiently for a better customer experience.

Podcast

Digital Experience

Bitpanda on the future of investing

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

Podcast

Digital Experience

How a modern fintech is transforming traditional business banking

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.