Financial Services & Fintech

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Illustration of a money tree, meant to symbolize banking
Two people facing a laptop screen and smiling, with one of them holding a credit card
Digital Experience

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.
Brochure
Digital Experience

Holistic digital customer experience solutions for card services

See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

A piggy bank falling into a robot hand
AI Data

Six AI technologies set to define the future of banking

Artificial intelligence is set to define the future of banking. Learn about how banks are using machine learning, RPA and other AI-powered tech.

Happy customer support agents sitting at computers and speaking on headsets.
Case Study
Customer Experience

Streamlining operations and kickstarting the digital transformation journey of a leading financial services brand

Uncover how TELUS International’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and begin its digital transformation journey.

Illustration of a safe and money
Trust & Safety

Three essential steps for fintech trust and safety

As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.

Image of family outside a house with a car, a stack of coins and an umbrella suspended above them
Case Study
Digital Experience

Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Illustration of person and various items meant to convey buy now, pay later services
Customer Experience

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Illustration of a masked person looking at a computer, with surrounding nodes meant to symbolize AI
Trust & Safety

How is AI transforming fraud detection in banks?

Learn how financial institutions are using AI to combat common types of fraudulent activities quickly and efficiently for a better customer experience.

Bitpanda on the future of investing featuring Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda (illustration of the guest's profile beside the title)
Podcast
Digital Experience

Bitpanda on the future of investing

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

How a modern fintech is transforming traditional business banking featuring Ante Spittler, Co-Founder and CEO of Moss (illustration of the guest's profile beside the title)
Podcast
Digital Experience

How a modern fintech is transforming traditional business banking

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.

An illustration depicting financial symbols with text that reads "Financial services and the digital customer experience"
E-book
Digital Experience

Financial services and the digital customer experience

Learn about trends, trust and technology in the evolving financial services industry.

Hand-drawn minimalist illustration of a handshake
Trust & Safety

Bridging the trust gap in fintech

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

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