Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
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