Games

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Case Study
Trust & Safety

Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

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People & Culture

The game-changing potential of diversity in player support

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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Customer Experience

What growing games companies can gain from player support outsourcing

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

Preview image of the brochure Adaptable support for growing games companies
Brochure
Customer Experience

Adaptable support for growing games companies

The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.

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Customer Experience

Launching a new game with player support in mind

To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

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Customer Experience

How games companies can transfer their culture to their CX partners

Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

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Case Study
Customer Experience

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.

Preview TI resource case SecurityForOnlineGames
Case Study
Trust & Safety

Protecting the games - physical, IT and information security

Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

Brochure gaming
Brochure
Customer Experience

Loyalty-building player support across the globe

Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.

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Customer Experience

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

Preview TI resource case MobileGameCase2020
Case Study
Customer Experience

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

TI resource case OnlineGamesCaseStudy2020
Case Study
Customer Experience

Cultural alignment & engagement drive superior player support & rapid growth

TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

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