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Preview image of the brochure Adaptable support for growing games companies
Brochure
Customer Experience

Adaptable support for growing games companies

The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.

Headphones with microphone in front of a desktop gaming computer
Customer Experience

Launching a new game with player support in mind

To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

Vintage video game illustration with two astronauts and text that reads "Start Game," "1 Player" and "2 Players."
Customer Experience

How games companies can transfer their culture to their CX partners

Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

Preview thumbnail of ramping player support case study
Case Study
Customer Experience

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.

Preview TI resource case SecurityForOnlineGames
Case Study
Trust & Safety

Protecting the games - physical, IT and information security

Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

Brochure gaming
Brochure
Customer Experience

Loyalty-building player support across the globe

Discover TELUS International’s leading customer support solutions to help you build a loyal player base across the globe.

Digital art depicting a person sitting on a crescent moon and using a laptop; a large cloud is in the background
Customer Experience

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

Preview TI resource case MobileGameCase2020
Case Study
Customer Experience

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

TI resource case OnlineGamesCaseStudy2020
Case Study
Customer Experience

Cultural alignment & engagement drive superior player support & rapid growth

TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Digital painting of a spacecraft flying through the clouds to a futuristic city
Customer Experience

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

Preview TI resource case SocialGamesCaseStudy
Case Study
Customer Experience

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.

games high score screen
Customer Experience

Player support metrics: How to choose and improve KPIs

Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.

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