Healthcare

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Person sitting on the edge of a hospital bed, looking out to a cityscape and a bright future
Illustration of a touch screen device depicting a person, as well as icons to convey healthcare customer service (including speech bubbles, check boxes, a clock and pill capsules)
Digital Experience

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

Two 3D illustrations of doctors
Customer Experience

As the metaverse transforms health and wellness, don't forget about CX

Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

Doctor standing in front of digital display that depicts medical data and metrics
Customer Experience

The Internet of Medical Things is just what the doctor ordered

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

The Future of Patient / Customer Experience (CX)
Customer Experience

The future of patient / customer experience

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

RPA healthcare
Cloud & IT Lifecycle

Leveraging robotic process automation to drive improved healthcare

Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).

Robot with tablet on its torso and medical professional interacting with it
AI Data

AI in medicine: Three applications for healthcare chatbots

Medical AI is changing healthcare, but how? In this article, we examine the benefits of healthcare chatbots for physicians, patients and administration.

Hands of doctor pointing to an x-ray on a tablet
AI Data

Machine learning in medicine: Learning to trust

Trust is fundamental to any use of machine learning — healthcare is no exception. Read on as we look at trust and machine learning in medicine.

healthcare ramping 2
Customer Experience

How the healthcare industry is ramping for its biggest season ever

Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.

healthcare automation 2
Digital Experience

The crucial new role of automation in healthcare CX

Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.

telemedicine
Customer Experience

Five CX lessons from the rise of telemedicine

Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.

red heart in a mini shopping cart
Customer Experience

The retail spillover in healthcare

How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.

Coiled notepad with text that reads "Open Enrollment" accompanied by various medical devices
Customer Experience

Exceeding open enrollment goals with outsourcing

Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.

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We offer the customer experience and digital engagement needs of today’s healthcare leaders

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