Healthcare

  1. Insights
  2. Healthcare
three cartoon healthcare chatbots wearing a medical symbol standing in a row
Digital Experience

The rise of conversational bots in healthcare

27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.

Heart and stethoscope
Customer Experience

The most important quality for a healthcare customer service agent to have

Learn how to make your company’s healthcare customer service a more empathetic, humane experience.

Stethoscope with a graph
Customer Experience

The future of healthcare customer service

Discover the three healthcare industry trends that are making customer service more important than ever.

Medical support concept
Customer Experience

Do no harm: Managing the customer service challenges of healthcare product recalls

Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.

Man at the gym working out with dumbells
People & Culture

Why an engaged workforce enhances security in healthcare customer service

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

Doctors using iPad
Digital Experience

It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.

Healthcare customer experience background image
E-book
Customer Experience

The Patient Experience: Optimizing customer service for better health outcomes

Discover patient experience trends and best practices for today’s healthcare leaders.

Healthcare Devices
Customer Experience

Healthcare and IoT: Balancing patient privacy, innovation and customer service

Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.

6532
Digital Experience

How artificial intelligence is revolutionizing the patient experience in healthcare

Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.

telehealth
Digital Experience

Healthcare customer service goes high-tech with immersive technology

Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.

Health tech
Digital Experience

How fast-growing health-tech companies are improving the patient experience

Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.

healthcare icons such as ambulance, heart rate, and more displayed on a computer monitor
Digital Experience

How big data and tech trends are changing the healthcare customer experience

From telemedicine, to data-driven care, to wearables, this article shares the current trends driving healthcare tech today and how it will change the customer experience going forward.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Check out our solutions

We offer the customer experience and digital engagement needs of today’s healthcare leaders

Learn more