Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).
Trust is fundamental to any use of machine learning — healthcare is no exception. Read on as we look at trust and machine learning in medicine.
Medical AI is changing healthcare, but how? In this article, we examine the benefits of healthcare chatbots for physicians, patients and administration.
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
The COVID-19 pandemic significantly impacted businesses across all industries, especially those within the healthcare sector. Learn how TELUS International transformed a client’s ability to offer patient care over the phone with a Cloud Contact Center.
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
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