Technology

Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?

Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.

Discover how IT outsourcing can help fast-growing technology companies keep pace in today’s highly competitive market by realizing efficiencies in three key areas.

Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service

Discover how Google Cloud and TELUS International are working together to create a better employee and customer experience through a high-tech, high-touch approach.

Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.

In order to scale business efficiently, fast-growing companies need to be agile and smart with time and resources. Discover expert tips on when and where to outsource.

Learn four key questions start-ups should ask when considering outsourcing their customer support for the very first time in order to ensure success.